Booking your place on a lecture, seminar or conference couldn't be easier and is completed by sending an email to our office. We will then respond with all the information you will require, in simple down to earth language, for you to complete your booking.

There is a clear cancellation policy which differs for lectures, seminars or conferences to individual sessions either by phone, Internet or in person with either Steven or one of his colleagues. Once again, when you make your initial email enquiry then the email response will simply guide you through your booking and the cancellation policy relating to the service or lecture seminar you are making the booking for.


I'm nervous about putting my credit card info into a website order form. Is it really safe to place an order on your website?

I understand that many people are still just now making their first purchases online and are still a little nervous about using their credit cards on the web. These days, online payment processors have advanced to the point that they are actually MORE secure than many other forms of payment.

In many ways, ordering online is actually a safer method of payment than giving out the info on the phone or on a mail-in stub, etc where an actual human is going to have access to your info. With a secure online form, a human will not have access to your info, only the merchant bank.

Our merchant account uses SSL (secure socket layer) technology to protect your information from being viewed by any third parties. Even as the website owner myself, I don't even have access to any credit card information that you input for the order. Only the bank processes the information.

We use PayPal® to process our direct orders and also can process all major credit cards securely via email. PayPal® is the most popular and frequently used credit card processing company in the world for online downloadable products. PayPal® has an outstanding reputation and security has never been a problem.

When it comes to some of the non course bookings then we use Lulu publishing and they will carry out the full transaction, including payment and calculation of shipping fees etc to your country as well as sort out queries over orders. We do not have or will be held responsible for orders made through any third party such as Lulu or other suppliers.

You'll notice that when you get to the page where you are inputting your card numbers, the beginning of the web URL will change from http to https. That indicates that you are on a secure page and the info can not be found by a 3rd party. Keep that in mind on any websites where you are using your credit card. Always look for the https at the beginning of the web address on the actual page where the card info is requested.

Personally, I've purchased easily over 100 items online over the last 2-3 years on dozens of websites, and I've never once had an issue with security, nor has anyone I know, so it is definitely one of the safest methods of payment. Again, just be sure to look for the https at the beginning of the web address when you get to the point where you're actually putting in the card numbers.

What is an e-book and how will I download it?

An e-book is simply a quicker and easier method of obtaining the book you want to purchase. Instead of waiting for a physical book to come in the mail, you will be able to download the entire program in Adobe PDF format right to your computer immediately after ordering. All you need is the free Adobe Reader which already comes installed on all newer computers. However, if you have an older computer and don't have Adobe Reader installed, it is a free download. Just go to

The main programme will only take about a minute to download if you have a high speed connection. Once you download the ebook to your computer, you simply save the pdf file to a directory and then you can open it and either read it on your computer any time you wish, or if you'd rather, you can print it out to bring with you to read anywhere.

Does it matter what country I'm in and is the sale in British Pounds?

You can order online no matter what country you're located in. We've processed orders from over 150 countries currently. Our secure credit card processor will automatically convert the British Pounds to your country's currency.


This website ( and any page contained herein beginning with has created this statement to demonstrate our commitment to on-line privacy. It discloses our information-gathering and dissemination practices for this website. You may visit our website without submitting any information about yourself. If you send us e-mail or subscribe to one of our on-line publications, you will be asked to submit information about yourself. We will use this information for replying to your message or forwarding the requested material. We may at times share this information with our related partners, affiliates or members of our network. Our website may log the IP addresses of visitors, but only to administer the site and diagnose problems with our server. IP addresses are not used to identify individuals. This site contains links to other sites. We are not responsible for their privacy practices or content.

We will not intentionally share the contents of any type of e-mail with any third party. However, due to the nature of electronic communications, we cannot and do not provide any assurances that the contents of your e-mail will not become known or accessible to third parties. If you have any questions about this privacy statement or the practices of this site, you can contact us at

We may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information we collect is personal information that identifies you personally, such as:

* Your name
* E-mail address
* Postal address
* Telephone and facsimile numbers
* Credit card information
* Other billing information

We may also collect information on how users access the Website by using a tracking ID unique to each user through the use of cookies.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by us to track user preferences while the user is visiting the website. They also help to minimise load times and save on server processing. Persistent cookies may be used by us to store, for example, whether or not you want your password remembered, or other such information. Cookies used on the Website do not contain personally identifiable information.

Log Files

Like most standard Websites, we use log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the 17amp;1 log files, including but not limited to IP addresses, is linked to personally identifiable information.

How we use this information

We may use the personally identifiable information collected by us to contact customers regarding products and services offered by us and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of Website services, marketing, advertising and sales efforts. We will not in any way share this information with a third party either for free or by selling it, unless you specifically authorise such disclosures.

Disclosure of Information

We may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential.

1&1 may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyse or otherwise store or manipulate data received by 1&1 from its customers. In all such cases, such third party service providers will be required to treat all such data with the same degree of care as 1&1 and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Updates

Our customers and clients will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of users, we presents the option to not receive these types of communications.
Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, a service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Legal Disclaimer

Though every effort is made to preserve your privacy, 1&1 may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, 1&1 will comply with judicial proceedings should a court order or legal process be served on 1&1.

Our Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The Privacy Policy as described herein applies solely to information collected by Steven .




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